I introduced my company to Vonage Business to meet our small office telephone needs. This was probably the biggest mistake I have made in awhile. Not only is the Vonage system unstable with consistent dropped calls not caused by a network glitch/outage, Technical Support/ Customer Service have absolutely no idea what they are doing, and have cost myself and my business countless hours of troubleshooting and correcting problems created by previous tech support agents due to their lack of training and experience. I highly recommend supporting local businesses IF they can offer price-matching. From a business owner and IT Specialist, I would STAY AWAY FROM VONAGE BUSINESS. You’ll save money, but you’ll waste more precious time than you care to… and thats bad for business.
I have had Vonage for almost 13 years…
I have had Vonage for almost 13 years now and I can’t say enough good things about this company, everything they do and provide is well above average. I have recommended this to all my friends. Try it, you won’t be disappointed.
Great VOIP quality. Perfect for…
Great VOIP quality. Perfect for remote offices. Easy to install and includes video tutorials. We include automatic recording in our plan and have had occasions where the call does not record. This is the only problem that we have. Support is 24/7.
Switched to Vonage from a in-house…
Switched to Vonage from a in-house PBX in order to get everything on the cloud. We had trouble on every front, but persisted getting the new phones set up and after about a month we got most things within Vonage’s control functioning.
The sales guy Jay Van Horn was very knowledgeable and made me feel very confident. Once I signed up, we never got the verbally promised pricing and he just stopped returning my call.
Porting existing phone numbers was and still is an absolute nightmare. Vonage outsources that to Broadvox and Level 3, so after five months, we’re still paying $1,000 a month to Windstream, because we can’t officially disconnect or change our old service until the port is complete, despite the fact that Windstream is no longer connected to our old building. We had to have Windstream “emergency forward” our main number and our primary DID’s to the temporary numbers Vonage issued us with each user.
The caller ID still say’s something unrelated to our company and they claim that can’t do anything other than input it into their system and wait for whoever to populate things correctly.
We’re still trying to get the DID’s ported, which is 100% Vonage’s incompetence and/or process at this point. I successfully >100 sequential DID’s to NumberBarn.com because Vonage wanted to charge me $10 per line per month to park these numbers I’ve had for 20 years. NumberBarn.com is $1 per month per line.
I’m relatively satisfied with the Polycom VVX 601 VOIP phones and the Vonage features and call quality now that we have them all set up properly.
I’m starting over with the porting one more time today and if they can’t get it done, I’ll have no choice other than to change services to RingCentral or someone else next month. That would be another giant pain and disruption, so I’m hoping to get lucky.
Bottom line is that Vonage is probably fine for “new” 1-2 employee small businesses and/or consumers that don’t want keep their current phone numbers, but they below novices at serving business customers and I can’t recommend them and would suggest people go elsewhere. Good Luck! I’m on hold waiting for Vonage Customer Service over 30 mins as I type this.
Vonage was one of the first major players in VoIP. Vonage was in development in early 2000, and was first introduced to US consumers in partnership with Circuit City in 2004. Vonage was created by Jeff Pulver, an Internet pioneer and investor. Pulver had previously created one of the first Voice over Internet applications, known as Free World Dialup. After several successful years, they went public in 2006. In the years that followed, they introduced a plug-in for Facebook, iOS and Android apps, international calling plans, and in 2013 they acquired Vocalocity, a fast-growing business VoIP provider. Vonage now uses the platform developed by Vocalocity, in addition to its other resources (i.e., its staff and its customer base) under the name Vonage Business.
Vonage Business Solutions offer a powerful platform that integrates other web-based tools, including search engines and social media, so that agents can have as much information about the caller as possible as soon as the phone rings. Vonage was one of the first to offer integration with other software, a feature that nearly all other providers now also include.
Businesses that are interested in or already have accounts with other customer management services (salesforce, SugarCRM, etc). Or, any organization that needs a phone for occasional use, because metered plans are uncommon in hosted VoIP plans.
Editor’s Bottom Line:
Vonage once had a much less powerful platform suitable for some small businesses. They scrapped that in 2013 when they acquired Vocalocity, which was a smart choice. Vocalocity, despite being small, had one of the most powerful platforms, and many of the features they had early on are now mainstream. They are more on the expensive side, and part of why they can command a higher price is the name recognition.
One thing that sets Vonage Business apart is metered extensions. Although unlimited calls are great for most businesses, some phone aren’t used every day, and it wouldn’t be worth the expense to have a full line for the $25-$50 it takes for most VoIP providers to give you an extension. All calls within an organization are included, so if you have an office that makes mostly internal calls, this one is a good option. Similarly, instead of feature tiers, you can add or pass on many of the premium features. When you make your first call, you can be satisfied that you got the best price for your needs.
All Available Plans:
- $39.99/seat/mo: Unlimited calls; see below for features
- $14.99/virtual extension (calls forwarded to mobile phone)
- $14.99/seat/mo: Calls are $0.03/min. Good for infrequently-used extensions; see below for features
Many features are Al-la-carte. 40 of the most popular VoIP features are included in all packages. Prices below are per plan, not per seat. You can have multiple instances of the same feature if needed:
- Call Group – $4.99/mo
- Call Monitoring – $49.99/mo
- Call Queue – $14.99/mo + $0.03/min
- Conference Bridge – $14.99/mo + $0.03/min
- Local or Geographic Number – $9.99/mo
- Main Company Number – $9.99/mo
- Paging Group – $4.99/mo/group
- Recording: Company Calls – $49.99/mo
- Recording: On Demand – $4.99/mo/ext
- Paperless Fax – $14.99/mo
- Toll Free Numbers – $39.99/mo
- Virtual Mailbox – $4.99/mo
- Voicemail Transcription – $4.99/mo/ext
- Bing Search
- Call History
- Caller Location
- Caller Weather
- Caller Local Time
- Google Search
- Google Contacts
- Method CRM ($2.99/mo/ext)
- Microsoft Dynamics ($2.99/mo/ext)
- Microsoft Outlook
- Quickbooks ($4.99/mo/ext)
- Salesforce ($2.99/mo/ext)
- Salesforce Vonage Connect
- SugarCRM ($2.99/mo)
- Web Launcher
- 30-day money back guarantee
- $119 activation fee will be waived
Vonage Desktop: A powerful tool that adds depth to the way you do business. The award-winning platform is free and features a wide roster of available add-ons. Communicating with networks like Google, LinkedIn, Outlook, along with pairing with SugarCRM, Quickbooks, and other implementations.
– Vonage Receives Two TMC INTERNET TELEPHONY Product of the Year Awards
– Frost & Sullivan Awards Vonage Top Spot in VoIP Communications
– Vonage Wins 2014 People’s Choice Stevie® Award for Favorite Customer Service