FreedomVoice

This company is absurd. I cancelled my account with them in January. I noticed in July they were still billing my account. I called to complain and cancel the account, they assured me I wouldn’t be billed. I. August there was another charge for $31.99. I called again, they refused to refund me but told me it wouldn’t happen again. In September i had another charge - I fired chargebacks and got $700 back for fraudulent charges from them for the past 9 months. It’s October. I woke up this morning to another charge from them - I called them and they said that they had actually been contacting Visa and getting my new card information and Visa keeps giving it to them. They refused to refund the charges and told me I would have to take it up with the bank. I may have to close my entire account to get away from them. I am one stop short of calling an attorney and sending them a demand letter, this is absurd. I’m going to be leaving this review everywhere in hopes that nobody gives them card information to these scam artists again.

I attempted to use Freedom Voice for my existing 800 number. The experience was a nightmare. Over two days after my current carrier had released the 800 number I was still being told by FreedomVoice that my carrier had not responded to the request even though I had the day & time it was released. After almost 3 days of this I asked one more time and was given the same information - my company had not responded to release the number and at that time I cancelled my account. One hour AFTER I cancelled the account I received notification that the number had been ported over. Remember, they stated my current carrier hadn't released the number but now it is ported over. Plus, once ported they assigned it to a wrong number. AND, when asked to return the number to my current carrier they said they could not as a request had to come from them. They ported it after cancellation but I had to have it worked to port it back. My existing carrier had ported it over in 20 minutes after receiving the request and even after I was so upset by the porting after cancellation it took FreedomVoice from 9/23/16 when the request came in until 9/27/16 to allow my carrier to port it back. Before signing up I was told that there would be NO CHARGE for porting it over as it was only one line. When I went to cancel I was again told there would be no charge. Than I receive an email from Brian telling me that due to the number of problems he would waive the $35 activation fee. Please note your own terms and conditions state the porting fee is only $30 and can be waived yet now it is $35. Waived is waived but this is one more example of poor service when the supervisor doesn't even have correct information. As I was on a timeline due to the sell of my current location this caused me a great deal of stress. I would not recommend FreedomVoice to anyone.

The service quality is good for the most part. The service staff has been very responsive and helpful to emails sent. Happy with my decision to be with FreedomVoice.